Responsible Gambling Policy
queen88 casino is committed to supporting safer gambling practices and encouraging responsible use of online gaming services. This policy explains the measures, tools, and guidance available to help users maintain control over their gambling activity.
We encourage all users to approach gambling as a form of entertainment and not as a guaranteed source of income.
Age Restriction
Access to the platform is strictly limited to individuals aged 18 years or older.
Users may be asked to provide age or identity verification documentation where necessary. Accounts suspected of belonging to minors may be restricted, suspended, or closed.
Principles of Responsible Gambling
We encourage users to:
- Gamble within personal financial limits
- Avoid chasing losses
- Monitor time and spending
- Take regular breaks
- Avoid gambling during emotional distress or impairment
- Treat gambling as entertainment rather than financial planning
Safer Gambling Tools
The platform may provide tools that assist users in managing gambling activity responsibly.
Deposit Limits
Users may choose to set limits on the amount deposited within specific periods.
Loss Limits
Loss controls may help users restrict the amount they are willing to lose over selected timeframes.
Session and Time Limits
Time management features can help users monitor or restrict session duration.
Time-Outs
Users may temporarily suspend access to their account for a cooling-off period.
Self-Exclusion
Individuals experiencing difficulty controlling gambling behavior may request self-exclusion for a defined or indefinite period.
During self-exclusion, access to the account may be restricted according to operational procedures.
Account Closure
Users may request permanent account closure by contacting customer support.
Warning Signs of Gambling Harm
Users should consider seeking support if they experience signs such as:
- Spending more than intended
- Borrowing funds to gamble
- Neglecting personal responsibilities
- Gambling to recover financial losses
- Concealing gambling activity
- Difficulty stopping or reducing play
Recognizing these indicators early may help reduce financial or emotional harm.
Support and Assistance
Individuals concerned about gambling behavior are encouraged to seek professional advice or support services available in their local area.
Speaking with qualified counselors, financial advisers, or support professionals may assist with managing gambling-related concerns.
Protection of Minors
Parents and guardians are encouraged to:
Restrict device accessUse password protectionMonitor online activityAvoid storing login details on shared devices
Shared computers or mobile devices should be secured to prevent unauthorized access by minors.
Staff Awareness and Monitoring
We may implement internal procedures designed to identify potentially harmful patterns of account activity and support responsible platform operation.
These measures may include monitoring certain account behaviors or responding to user requests for assistance.
Personal Responsibility
Users remain responsible for their own gambling decisions, account security, and financial management.
We encourage users to review their gambling activity regularly and make use of available control tools where needed.
Policy Updates
This Responsible Gambling Policy may be revised periodically to reflect operational changes or evolving best practices.
Updated versions become effective once published on the website.
Contact Information
Questions regarding responsible gambling measures may be directed to:
Email: [email protected]
Phone: +61 2 8015 4827
Address: Level 14, 580 George Street, Sydney NSW 2000, Australia